FAQs

Dear guests, here you will find answers to the most frequently asked questions.

If you cannot find the right answer here, please contact our reception team or write us an email .  

 

Do I have to be a member of Tennis Point Vienna?

No, the Tennis Point Vienna is open to all sports enthusiasts. Everyone can reserve / book courts. No membership is required.

 

How can I book a court?

You can easily make a reservation using the following options:

1a) Click on the button "BOOKING HERE" directly on the homepage. You can use the booking program to choose between tennis, badminton and squash.

1b) Or you can click on the "BOOKING HERE" button on the sub-page, for example: Badminton, and you will also be taken to the booking platform. 

2) You can also make a reservation at any time during the opening hours by calling 00431 7 99999 7. The reception team will be pleased to book the court for you. If you book at our place for the first time, we need to save your full name, phone number (and address) in so that we can contact you if necessary.

3) You are MYCLUBS-member? You can do the reservation by calling us or at the reception desk. Booking for my clubs online is not possible.  

Please note the times for using the myclubs-credits:

Tennis: mo-thu 7 am – 3 p.m., fri 7 a.m. – 2 p.m.

Badminton: mo-thu 7 am – 5 p.m. & from 9 p.m. on, fri 7 a.m. – 5 p.m. & from 8 p.m. on, sat/sun/hol: the whole day

Squash: mo-fri 7 am – 4 p.m. & from 9 p.m. on, fr 7 a.m. – 5 p.m. & from 8 p.m. on, sat/sun/hol: the whole day

Tabletennis: the whole day

 

How far in advance can I book / reserve seats / courts?

You can make a reservation by phone 14 days in advance or online 13 days in advance. If you have several places for a tournament on a certain day that is more than 14 days ahead, please give us a call :)!

 

What is the TPV card?

The TPV-Card is a prepaid card that you can top up with a desired amount (at least 60.00).

As soon as you pay with the TPV card, you will receive reduced prices. You can find all discounts in the current price list.

The card has no expiration date and does NOT require membership.  

 

Is there parking at Tennis Point Vienna? How about the parking lot and the barrier?

There is a car park with around 40 parking spaces in front of the Tennis Point Vienna. We ask for your understanding that these are reserved for patients of ATS Physio and subscribers in the winter season (October to April). In summer, the parking lot is available to all guests when the barriers are open. You are welcome to park around the corner at the WIPARK car park, you can get discounted parking tickets (for 2/3/4 hours) at the reception.  

Is the sauna free? When can I use the sauna?

The sauna is available to all guests of Tennis Point Vienna after tennis / badminton / squash / table tennis on that day. the  You can find the sauna opening times directly on the homepage.  Please note that for safety reasons, at least two people must use the sauna.  

 

Can I use the sauna even if I am not playing tennis / badminton / squash / table tennis?

We ask for your understanding that we cannot offer sauna visits only, as the sauna is available to our playing guests.  

 

Are there rackets for rent?

Of course, you can choose from a large selection of tennis rackets, as well as borrow badminton, squash and table tennis rackets. 

The rental fee for tennis rackets is 5.00. At the same time, however, you will receive a 5, - voucher for the HEAD Pro Shop in Tennis Point Vienna, which you can redeem immediately on all products there.

The rental fee for badminton and squash rackets is 3.00

The rental fee for table tennis rackets is 2.00

 

We ask you to leave an ID at the rental, which you will receive back immediately after returning the racket.  

 

There is also the HEAD Test Center for all tennis fans. 

We would be happy to help you to find the right racket for you with you. 

 

Are there balls to borrow? Or a whole ball basket (tennis)? Or a ball machine?

You can buy HEAD Tennisballs in cans with 4 balls at the reception.

You can also rent a basket with apr. 30 balls for a rental fee of 16,00 Euros.

We do not offer ball machines.  

 

I have ordered from tennis-point.at or tennis-point.de and have questions about my order.

The Tennis Point Vienna is a tennis / badminton / squash center and has nothing to do with the sporting goods retailer Tennis-point.at or tennis-point.de.  

 

When I call Tennis Point Vienna, I am sometimes put through to the Wiener Stadthalle. How come?

The telephone number of the ticket hotline of the Wiener Stadthalle is very similar to the telephone number of the Tennis Point Vienna:

Tennis Point Vienna:      01 79 999 97

Ticket hotline Stadthalle: 01 79 999 79  

 

Please just try to call again, guests report that the telephone operator is often wrongly connected.  

 

Do I need special shoes to play tennis?

Appropriate footwear is highly recommended. 

Please note that it is forbidden to enter the court with red sand shoes or street shoes.

If the court shows signs of sand or dirt we have to charge a flat-rate cleaning fee of 50.00.

 

Do I need special shoes to play badminton?

Appropriate footwear is highly recommended. 

Please note that it is forbidden to enter the square with shoes with dark soles or street shoes.

If the court shows signs of black/dark stripes or dirt we have to charge a flat-rate cleaning fee of 50.00.

 

Do I need special shoes to play squash?

Appropriate footwear is highly recommended. 

Please note that it is forbidden to enter the square with shoes with dark soles or street shoes.

If the court shows signs of black/dark stripes or dirt we have to charge a flat-rate cleaning fee of 50.00.

 

Can you pay by credit card or debit card at Tennis Point Vienna? 

 You are welcome to pay with an ATM. We currently do not offer payment by credit card.

However, when booking online, you can pay online in advance.

 

How long is the restaurant open?

The opening times of the restaurant are generally Monday to Sunday 8 a.m. to midnight , but can vary depending on the occupancy.

 

How do I get a cloakroom box?

The cloakrooms are freely accessible to all guests. You can choose a free box.

To lock you need a 1 euro coin to insert, which you get back when you unlock it.  

 

Can I bring a dog into the facility?

You are welcome to take your four-legged friend with you to Tennis Point Vienna when you pick someone up, expect someone or go to the restaurant.

Bringing dogs to the sports facilities is NOT permitted.

For safety reasons, we ask for your understanding that dogs are not allowed to wait for their master or mistress in front of the hall door, even if they are on a leash.  

 

Can I bring a scooter / bicycle into the facility?

There is a particular parking space for scooters and bicycles directly in front of the entrance.

At the reception you will receive a lock for the duration of your visit if you leave your ID.

Taking scooters and / or bicycles into the facility is not permitted for safety reasons.  

 

For a respectful cooperation, we kindly ask you...

NO street shoes, NO tennis shoes with red sand (tennis courts) or ONLY LIGHT soles (squash courts) to wear on the courts, 

not to play music on the courts,  to go to the cloakrooms to change clothes 

and not to bring glasses and / or alcoholic beverages into the sports facilities.

 

We thank you for your cooperation!

Should you still see someone who disregards one or more of these requests, we kindly ask you to inform us at the reception.

Thank you very much!

 

The Tennis Point Vienna team wishes you a lot of fun on 10,000 m 2 of sport